Returns and refunds
For help, contact Dee Valley Honey Co. at deevalleyhoneyco@gmail.com or 07534 893432. Our business and returns address is 3 Maelor Court, Overton, LL13 0HE, United Kingdom.
Changing your mind about an online order
You can cancel an eligible order without giving a reason. Tell us within 14 days after the day you receive the goods, then send them back within a further 14 days. Where an order arrives in separate deliveries, the cancellation period starts after the last item arrives. You can cancel before delivery too.
Email or write to us with a clear cancellation statement. You can use the optional form below. Contacting us helps arrange the return, but you do not need our permission to exercise your cancellation right.
Returning your items
You pay the direct cost of a change-of-mind return. Pack items securely; please retain proof of posting. We will provide return instructions when you contact us. Items can be inspected as they would be in a shop. We may reduce a refund only for loss of value caused by handling beyond what is needed to establish their nature, characteristics and functioning.
Refunds
For cancellation of a whole order, we refund the goods and the least expensive standard outbound delivery we offered. Upgrades above that delivery cost are not refundable. Refunds use your original payment method unless you agree otherwise, with no refund fee. We refund within 14 days of being told about cancellation, but may wait until we receive the goods or you provide evidence of sending them back, whichever happens first.
Exceptions
The change-of-mind right does not apply to genuinely personalised goods, goods liable to deteriorate or expire rapidly, or sealed goods unsuitable for return for health protection or hygiene reasons once their protective seal has been broken. Any relevant exclusion will be explained before purchase. Honey is not excluded simply because it is food.
Faulty, damaged or incorrect goods
Please contact us with your order details and a description of the problem. Photos can help but are not a condition of your rights. We cover reasonable return costs for faulty or incorrect goods. You may have rights to a refund, repair or replacement under consumer law. Nothing in this policy limits those rights.
Optional cancellation form
To: Dee Valley Honey Co., 3 Maelor Court, Overton, LL13 0HE, United Kingdom; deevalleyhoneyco@gmail.com.
I give notice that I cancel my contract for the following goods:
Goods / order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):