Delivery
Available delivery destinations, options and charges are shown at checkout before payment. If checkout does not offer delivery to your address, please contact us before ordering.
Dispatch and arrival
Orders are dispatched within 1–2 working days. Standard delivery usually takes a further 2–3 working days after dispatch. Please allow 3–5 working days from placing your order. Delivery times are estimates, not guaranteed. Working days are Monday to Friday, excluding bank holidays. Please allow extra time during busy periods and bank holidays. If a delay affects your order, we will contact you. Unless a different time has been agreed, orders must be delivered within 30 days.
Delivery problems
Please contact deevalleyhoneyco@gmail.com if an order is missing, damaged or incorrect. We remain responsible for goods until they come into your physical possession, or that of a person you designate, unless you independently arrange a carrier we did not offer.
Cancellation
See our returns and refunds policy.